Frequently Asked Questions

Welcome to our FAQ Page, if your question isn't answered here drop us an email at info@nilohcandles.com.

Candles

Yes of course! Although our candles are designed to be decorative they can be burned.

Approximately one hour.

Entirely vegan, our Goddesses are created with 100% soy wax, dye chips, cotton eco wicks and infused with fragrance oil.

Returns

Yes, we have 14-day refund policy. Before returning please make sure the candle is in its original packaging and unused. Please return to: 3 Emerson Road, B17 9LT.

We’re really sorry to hear that you received a defective item. Please drop us a line at orders@nilohcandles.com with your order number and we will look into it further.

Please note, frosting is not a valid defect as this cannot be prevented due to the nature of soy wax.

Shipping

We ship using Royal Mail second class signed delivery. All orders are tracked and require a signature upon delivery.

To ensure our Goddesses are made to the highest standard, they are handmade in small batches. Please allow 1-2 weeks from placing your order to receiving it.

Unfortunately, Niloh does not ship internationally as of yet, but we hope to in the near future.

Sustainability

Yes! We pride ourselves on our eco-conscious production and have ensured that all of our packaging is environmentally friendly.

Thanks for visiting our page!